Product overview:

The Quality Hub helps advertisers setup, diagnose, and resolve problems with their API or partner integrations.

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Job to be done:​

Advertisers who are able to connect their in-house server with Meta get the best and most accurate reporting, as well as the most errors and technical issues to deal with. The Quality Hub helps advertisers easily manage their integrations and share diagnostics with staff developers to get issues resolved.​

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Solution

Create a dashboard for monitoring and diagnostic integration issues so marketers are able to quickly see when they need developer support and can hand off tasks without getting weighed down in the technical details.

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Content design

• Synthesize complex browser and server integration information into a more easily scannable dashboard.

• Clearly articulate and visualize issues, explain the problem, and provide an actionable solution​.

• Provide a sufficient amount of information to marketers without overwhelming them.